Refund & Cancellation Policy
Official Policy Statement“Refund will be acceptable by the HOTEL IF ONLY Claimed before 72 hours of check in after cancellation of bookings for genuine reasons at HOTEL'S discretion.”
1. Booking Cancellation Guidelines
To claim a refund, bookings must be canceled at least 72 hours before your scheduled check-in time. Any cancellations made inside the 72-hour window are not eligible for a refund.
2. Genuine Reasons & Hotel Discretion
Cancellations must be supported by genuine reasons. All refund claims are subject to thorough review and are approved or rejected at the sole discretion of Hotel Crown management.
3. Refund Processing Procedure
Once a cancellation is approved under the official policy, the refund will be initiated via the original payment channel. Please allow 7 to 10 working days for the transaction to reflect in your credit card or bank account.
4. Need Assistance?
If you need to request a cancellation or submit proof for a refund claim, please write to us at hotelcrown@hotmail.com with your Booking ID and reason.